The best way to learn about your bookkeeping and small business is to ask questions.  Don’t sit there in front of the computer, pulling your hair out because you don’t understand how to do something – JUST ASK.  Don’t stand in your office and feel overwhelmed and then walk out not achieving anything because of that feeling – JUST ASK

Following are the steps you need to take to ASK me your questions.

Guidelines to submitting a question

I want to be able to help you in the best way that I can, so that you feel that you are getting your question answered.  Please make sure you show courtesy with your questions.  Following are some guidelines for you:

  1. State your first name and last name and where you are from.
  2. Mention your business name and what industry you are in.
  3. Mention your website or blog address if you have one.
  4. If you are asking a question related to a specific accounting program, please state the name of the program and the version you are using (all versions are different so I can’t give you accurate information if I don’t have it)
  5. Keep your question brief and to the point.
  6. Please only ask ONE QUESTION at a time.  You are more than welcome to ask as many questions as you like, but please submit them separately.
  7. Spammy, disrespectful or deeply private questions will not be answered.

How to submit a Question

There are two ways you can submit a question to Ask the Bookkeeper.

  1. Via email
  2. Voicemail

The guidelines above are for both methods, so please make sure you read them carefully.

Responding to the Questions

The aim of Ask the Bookkeeper is to help as many Small Business Owners as possible, one way in which I can do this is to share as much content as possible with as many people as possible,  your question may not only be relevant to you, but other Small Business Owners may benefit from hearing the answer as well.  Therefore I may elect to share your response in the following ways:

  1. Via my Blog – If your question is a general question that I feel all my readers need to learn about, I may respond to your question via my Blog.  I will also email you a link to the blog so that you receive your reply personally.
  2. Via my Podcast – If your question is a general question that I feel all my listeners need to learn about, I may respond to your question via my Podcast.  I will also email you a link to the Podcast so that you receive your reply personally.
  3. Via a Screencast/VideoIf your question requires a demonstrated answer so that you can understand and I believe that other people will benefit from seeing this demonstration, then I will do a screencast and put it on YouTube for you to learn from.  I will also email you a link to the YouTube video so that you can watch it.
  4. Via Private Email – If I consider your question too private to post publicly, then I will answer it via a private email you to you.

If you wish for your question to remain private, please state so when submitting it.  Please note that a Fee for responses to private messages may be incurred, but you will be notified prior to a response being made.

Questions Via Email

The email address to use when emailing me a question is –  Please make sure you read the above guidelines to make sure everything that is covered there is covered in your email.  You don’t want to miss out on having your question answered because some information in the question was incorrect.

Questions Via Voicemail

You can send me a voicemail via the trendy little widget on the right hand side of this page.  I use, its a fantastic web service that allows anyone to leave me a voicemail question through the internet.  It is so awesome 🙂  All you need is an internet connection and a microphone 🙂

  1. If using SpeakPipe to submit your question, please keep your question concise and to the point (you only have 3 minutes to record it).
  2. Please follow the guidelines as stated above.
  3. If you are mentioning your website or Blog, I ask you to only mention it once during the recording.  (By the way, no need to mention “www,” just give the URL after that. For example, “Askthebookkeeper dot Com dot AU.”)
  4. Spammy, disrespectful, or deeply private questions will not be considered for the podcast.
  5. Please note that by submitting a voicemail question, you are allowing me to share it publicly on my podcast if I desire to, unless you state in your question that you want it kept private.
  6. Also, if your request is time-sensitive, then email me directly. It can take us a week or longer to listen to new questions.

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